FREQUENTLY ASKED QUESTIONS

Are your items used?
Everything we sell is 100% brand new, never worn or damaged.

What is your return policy?
Please see our returns info page.

Do you have a minimum spending limit?
No, you are allowed to buy a product from us, no matter how much it costs.

How often do you receive new items?
Our inventory changes very fast because items sell out quick, new items are added about 3 – 4 times a week.

How much is your shipping?
Please see our shipping info page

How long does it take for you to process an order?
Orders are processed within 1-2 business days from Monday to Friday only.  Processing includes payment and order confirmation and packing for shipping via USPS or UPS.  Orders received over the weekend or on holidays will be processed on the next business day.

Why am I being asked to submit additional documents before my order is processed?
Some cases with certain credit card transactions in order to prevent fraudulent charge backs, we are obligated to ask for additional documents to confirm the transaction is valid and authorized.

Why is my order on hold?
Some orders with different billing and shipping information may take an additional 3 business days to process.  In addition, the customer will be contacted via email or phone and maybe asked to submit a most recent photo ID with a copy of a bill for verification.

Why did I receive an email asking for a replacement item for an order I already completed?
In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it.  Please allow an additional 2 business days for processing.  If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.

Do you take orders over the phone?
Please call us at our toll free number for help completing your orders, 1-347-878-1952.

What if I want to change or cancel my order?
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse.  Please notify us immediately by calling our toll free number during our regular business hours from 8:30 am to 5:00 pm (US Pacific Standard time) or email us at info@egirljewelry.com .

What payment methods do you accept?
We accept the following forms of payment for any countries.

a.Debit/Credit card payments with the Visa, Master Card, American Express.
b.Paypal (sometimes)

Why is my credit/debit card being declined?
The usual decline reasons are:

a.There are not enough funds to pay for the order.
b.The billing address for the credit/debit card does not match the one you have in the order.
c.The CVV code or credit card expiration date you put in is incorrect.

My credit/debit card payment did not go through but why do I see it deducted from my account?
It means there was an attempt to make a purchase using the card but then we were not allowed to take the payment because of a mismatch on the billing address or the CVV code.  It is a pending charge that should clear out of your account in 3 to 5 business days.

How do I check the status of my order?
An email will be sent to you once your order has been shipped, with tracking information. You can also login to your account and check your tracking info.

Why was my order cancelled?
Orders are cancelled for the following reasons:

a.Your billing address does not match the shipping address.  Documents requested to verify the validity of the order or the owner of the card used to make the payment was not received.
b. Incomplete and invalid shipping information.
c.All items in your order are no longer available.

Do I have to register before I can place an order?
No, registration is not required to order from us, however it is recommended, since your order will be saved & you can always login to your account and review your orders & tracking..

How do I register?
Please go back to the homepage and click on the “My Account” tab on the top of the page.

When will you ship my order?
Orders are usually shipped 1 or 2 business days after an order has been placed from Monday to Friday only.

It has been more than 2 business days, why is my order still processing?

We are not able to verify payment and shipping information.  Orders with out of stock items usually take an additional 3 business days to process and ship.  Please see related questions under the heading, “Ordering”.

Do you have any physical stores?
We are an exclusive online store only. We do not have any physical retail storefronts.